Exchange 2010 Multi-Mailbox search fails over 100mb
We are now coming to the end of our Exchange 2010 upgrade project and everything has gone pretty well so far.
From time to time our administrators are asked to complete searches in Exchange. This could be for a number of reasons e.g Data Protection request or a disciplinary query.
In Exchange 2007 we used to complete multi mailbox searches using a third party tool which would use MAPI to search every users' mailbox for items which matched our search terms. This process was extremely slow (90 hours to cover 2000 mailboxes) and not particular reliable.
In Exchange 2010 Microsoft released a feature called Multi-Mailbox search. This allowed administrators to search all of the mailboxes using the search index which is built into Exchange. This means the searches in Exchange 2010 are much much quicker. It also means that this search will look at attachments which is excellent, although does create far more results to review.
MSExchange Link for more information on Multi-Mailbox search
We did hit one issue whilst testing this search after all of the mailboxes had been migrated. The search would fail against a large number of mailboxes. It would retry 6 times and eventually fail and move onto the next folder. This was bad news as the rest of the folder might contain extremely important information.
Initially we couldn't work out why this was occurring, my colleague (John Manley), looked into this further and worked out that the Discovery Search mailbox did not have items over 100mb. This was a big find and once we had a common reason for the search failing it made the next steps easier.
Our company has a much smaller global transport limit configured in Exchange, but this is typically covering messages which were sent and received before this limit was imposed.
We tested the search with the Transport Limit off, but the same problem occurred. We moved the Discovery Search mailbox to its own DB but the problem still occurred.
Eventually we found that although the MaxSendSize and MaxReceiveSize for every user in the Exchange Organisation was unlimited, the Discovery Search mailbox was set to 100mb.