As discussed in my introduction, this set of blog posts is to show what can be done to performance test Unified Service Desk and Dynamics 365 CE. These tests are more designed to identified the client side impact of using USD. It can be a very CPU intensive program and depending on your configuration on CE, some of the pages can take a while to load and/or use up a lot of client side resource. Below is a screenshot of the hardware requirements for USD Microsoft provide some hardware recommendations, but when running this in a Server Based Computing environment such as Citrix XenApp, it is unlikely you are going to give every user 2 dedicated CPUs without some pooling. The other thing to bear in mind is that USD uses embedded iexplore.exe processes for its frames. We all know that IE sucks, but specifically with JavaScript and DOM Storage performance, which Dynamics uses a lot of. Microsoft know this and if they could burn IE to the ground I am sure they would, bu