TEAMAS

I was investigating a quick method of getting user presence information for our contact centre to see who is available in the business.  We do not have any unified communications tools as yet (hopefully we may get lync at some point though!) and I thought there must be a quick way of achieving this. My intial thought was creating a internal web server which acted like FourSquare, users could check in and out.  The problem is that it is useless if people do not use it. I then thought that nearly all of this information is already available through the Delivery Services Console in XenApp (app center, presentation server console, citrix management console.....or whatever it will be called next!!).  You can browse for sessions and see who is logged in and who is idle. The vast majority of people (over 90% of our users) login to the same published desktop which means 1 script will produce decent results. I created a service account which was a custom administrator to the Citrix farm

We utilise Wyse ThinOS terminals for users at my organisation.  They connect to a full published desktop based on XenApp 6.  The Wyse terminals have been really useful as they load very quickly and configuration is easy using INI file and DHCP flags.  This means we can ship a new unit out to site with zero configuration.  True plug and play in action!!! We have started to purchase some newer terminals recently including the R10 and T10.  The R10 is a little older and originally came with 7.0 firmware.  The T10 is a newer terminal which is the replacement for C10 and S10 terminals.  It has a small form factor and can handle multi monitors very well indeed. The T10 ships with firmware version 7.1.  We have found this to be very problematic in our environment.  Users would start their desktops and get disconnected at random points in the day.  We downgraded any R10s with 7.1 firmware back 7.0 and it fixed the issue.  Unfortunately you cannot downgrade the T10!! To reproduce this pro